Privacy Statement

Student Room Finder Ltd (“Student Room Finder”) takes your data privacy seriously. This privacy statement explains how Student Room Finder collects, uses, and protects the information you provide to us.

When you complete a form on our website, apply for accommodation, send us an email, give us a call, or live in one of the properties listed on our platform, we collect your data to ensure we provide the best possible experience for you.

Our privacy statements detail why we collect information, how we use it, how it is stored, and who we may share it with.

Privacy Policy

Student Room Finder is committed to safeguarding your privacy and takes the handling of your personal information very seriously.

This policy outlines how we use and share the personal information collected about you and how you can exercise your rights concerning your personal data.

Student Room Finder is registered with the Information Commissioner’s Office and complies with all relevant data protection legislation.

Who Are We?

Student Room Finder is one of the UK’s leading platforms for student accommodation search and booking. For more information about our services, please visit www.studentroomfinder.com.

Application of This Policy

This policy applies to personal information collected by Student Room Finder. It does not cover the collection of personal information by third parties, including external websites accessible through links on our platform. For such cases, their respective privacy policies apply.

What is Personal Information?

Personal information refers to data that can identify you as an individual or has the potential to do so. This includes details necessary for processing your enquiry or application, such as your name, contact details, and payment information.

Statistical or anonymised information is not classed as personal information.

What Information Do We Collect?

We may collect personal information when you:

Register or make an enquiry about accommodation.
Communicate with Student Room Finder via forms, emails, or calls.
Sign up for additional services.
Provide feedback or participate in surveys and competitions.
Use our website, where cookies may collect website usage data.

We may also collect sensitive personal data (e.g., ethnicity, religion, or health) but only with your explicit consent.

If a guarantor is involved, they may also need to provide personal information, as outlined in the Guarantor Privacy Statement.

How Do We Use Your Information?

We use your information for:

Processing tenancy applications.
Administering your tenancy and account.
Communicating with you and addressing your queries.
Processing payments and recovering unpaid amounts.
Detecting and preventing criminal activity or fraud.
Conducting customer satisfaction surveys.
With your consent, sharing relevant offers and services.
Conducting necessary checks, such as Politically Exposed Persons and sanctions screenings.

We may use anonymised statistical data to improve services and provide insights but will never include data that personally identifies you without your consent.

Legal Basis for Processing Data

Our legal bases for processing your data include:

Contractual necessity: Using your data to provide services or enter into tenancy agreements.
Consent: Where you’ve agreed to receive marketing or additional communication.
Compliance: Fulfilling legal obligations, such as fraud prevention.
Legitimate interests: Ensuring our services meet your needs without overriding your rights and freedoms.

Sensitive personal data will only be processed with your explicit consent.

Marketing

With your consent, we may contact you about additional products and services. You can withdraw your consent at any time by contacting us directly.

Your Rights

You have the right to request access to your personal information, request corrections, or ask for removal if the data is inaccurate. To request this, please contact us.

Retention of Information

We only retain your data for as long as necessary for the purpose it was collected, unless legally required to keep it longer.

Disclosure of Information

We may share your data:

To comply with legal or regulatory obligations.
With third-party service providers who assist us (e.g., IT providers).
With credit and fraud prevention agencies during tenancy applications.
With new property owners if a property is sold.

We will not share your information for marketing purposes outside of our organisation without your explicit consent.

Data Security

Student Room Finder uses secure servers to encrypt and protect your data. We also follow strict internal procedures to ensure your information is safeguarded from unauthorised access. Proof of identity may be requested before sharing personal information with you.

Cookies

Cookies are used on our website to track visitor usage and improve functionality. You can disable cookies via your browser settings, but this may impact certain website features.

Links to Other Websites

Our website may contain links to external sites. We are not responsible for the privacy policies of those sites and recommend reviewing their policies independently.

Changes to This Policy

We regularly review and update our privacy policy. Significant changes will be communicated, and your consent may be required for new purposes.